Returns & Refunds
For any return Please contact us at firstname.lastname@example.org
What is your returns policy?
- Items must be returned within 14 days of receipt.
- Items must be undamaged, unworn, unwashed & with all the tags and original packaging
- Items must have all tags attached and be in original packaging
- Item’s must be returned to our returns center
Do you offer free returns?
Unfortunately, we do not offer free returns. Any returns costs will be at your own
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem! Send our
customer service team an email within 30 days of purchase
at email@example.com, with images of the faulty product and we will be in
touch to resolve the issue.
How long does it take to process my return?
We aim to process your return as soon as possible, but on occasions it may take up
to 21 days for your refund to be processed after you have returned your item(s) to
us. If you have not been refunded after 30 days of returning the item(s), please
contact us at firstname.lastname@example.org with the proof of postage information from
your return carrier receipt and we will investigate this further.
How can I track the status of my return?
As soon as your return has been received by our warehouse team you will receive an
email notification. You will then also receive an email from us to say your refund has
been processed. Please note it can take 3-5 working days for the payment to show
in your account, depending on the card issuer.